At Integrity First, we know that trust is not given freely, it’s earned. And our primary goal is to earn your trust every day. We know that your vehicle is an extension of you, and you depend on it. We want you to know you can depend on us.
So if you are unhappy for any reason, please let us know, and we’ll do everything in our power to make it right. We want you to be happy, because we know that happy customers will keep coming back. Give us a chance to show you what we mean.
Our core values and principles:
- To perform high quality repair service at a fair and just price.
- To use only proven merchandise of high quality distributed by reputable firms.
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer’s complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members.
- These high standards mean you can rest assured that you will be treated with honesty and fairness.
- At Integrity First Automotive we believe you deserve the best!